Shipping Policy
At DECKO, we are committed to providing our customers with the fastest and most competitive delivery service possible. We work with several reputable freight partners, including Startrack, Couriers Please, Auspost, TNT, Aramex, Capital Transport, Followmont, Northline, Allied Express, and others, to ensure that our customers receive their orders in the shortest possible time.
For metro areas we can often deliver next day. In most cases, our standard delivery times are between 2-4 days, and we strive to maintain this delivery timeframe for all orders. We deliver from stocks, rarely delays due to stock shortages or delayed container freight related logistic issues.
However, in certain remote locations especially in North QLD, NT, TAS or WA or locations far from our 4 warehouses and not frequented by freighters, depending on the order volume, we may need to contact customers to optimise freight costs. In some cases, we may have to deliver to the nearest depot for collection or ask for freight charge differences for Residential deliveries. SPC Flooring especially affected as need tailgate deliveries.
We offer free local pickups at our depots in Brisbane, Sydney and Melbourne for DECK Tiles, SPC Floors from Brisbane and Melbourne only, Durante Tiles from Sydney only. You can find the addresses on our contact us page https://decko.com.au/pages/contact-us.
If you are unhappy with the freight costs for larger shipments, please get in touch with us, and we will do our best to find a better freight quote based on your address and order details.
We take pride in providing our customers with fast and reliable shipping, and we are committed to ensuring that you are completely satisfied with your purchase. If you have any questions or concerns about our shipping policy, please do not hesitate to contact us.
Order Cancellation and Refunds (Australia)
In accordance with Australian consumer laws, we reserve the right to cancel and refund any orders in the event that shipping to a specified location is deemed unrealistic due to excessive shipping costs, accidental pricing issues or discounts not approved by us, or other unforeseen circumstances, including but not limited to natural disasters, even if the website has automatically generated a shipping cost and the customer has completed payment.
In such cases, we will notify you promptly and issue a full refund for your purchase, including any shipping fees paid. Our commitment is to provide exceptional service and products to our customers, and we will always strive to find the most efficient and cost-effective shipping solutions. However, if we determine that fulfilling an order is not feasible or practical, we will exercise our right to cancel and refund the order in compliance with the Australian Consumer Law (ACL).
By placing an order on our website, you acknowledge and agree to this policy. If you have any questions or concerns about our Shipping Policy or any specific order, please contact our customer support team, and we will be happy to assist you.
Please note that this policy is provided in accordance with the Australian Consumer Law, but I am an AI language model and not a legal expert. It is always advisable to consult with a qualified legal professional to ensure compliance with the specific laws and regulations applicable to your business.